CHAMPIONS OF CUSTOMER SERVICE

The Sophia ERP CRM software is designed and integrated with key functionalities to ensure you connect and engage better with your customers, create unforgettable customer experiences and build stable business relationships.

Sophia ERP CRM software features

Contact Management

Effectively manage all organizational contacts and categories on the robust Contact directory. Hence you focus less on business tasks and more on your customers.

Pipeline Management

Manage sales lifecycle activities and see analysis of leads and prospects generated over time as well as conversion rate of leads to clients.

Customer Support Ticketing

Manage all customer supports requirements, complaints, enquiries from one location. This helps to manage resolution timeframe.

Subscription Management

Manage customers repetitive demands for specific products/services.

Sales Activities Management

Track all sales activities, Track activities of sales team and effectively Monitor periodic target achievement by sales team.

Automatic Transaction Forms

Generate Automatic transaction forms such as Quotation, invoices and receipts.

Transaction Tracker

Automatically track all transactions with customers, vendors and supplies and other categories of contacts.

Reporting

Generate various customer reports revealing trends and patterns can be used to improve their operations.

Integration

Integrate Sophia ERP CRM the software with existing business solutions to synchronize information and processes.

Explore all features

See why Companies use SOPHIA ERP CRM for effective Customer Engagement

Increase referrals from existing customers

With improved customer Engagement and efficient customer support, your business gets referrals for new customers, win new business from existing customers and increase visibility, giving you an opportunity to be more profitable. Remember, happy customers are likely to become repeat customers, and repeat customers spend more
Want more Referrals from your happy customers?

Omni channel Engagement

Improve customer satisfaction and engage your customers more effectively with personalized experiences and consistent messaging by connecting with them on their terms and providing service wherever they require it through voice, chat, email, or self-service capabilities.
Want to improve your customers satisfaction?

Build Better Customer Relationships

Sophia ERP CRM allows you to create a single tailored database for all your customer data and use those key insights to, understand your customers needs, improve efficiency and automate key actions. Our dashboards, analytics and reporting give you birds eye-view and quick visibility of key metrics to make informed decisions.
Want better Customer Engagement?

Ready to improve your customer engagement?

With sophisticated and easy to use functionalities to make every part of your support process more efficient and a technical team excited to attend to all your technical enquiries, Customer Relationship Management has never been easier.
Need Improved Customer Engagement?